Terms of Service & Privacy Policy

Last updated: 14/07/2025

1. Company Information

Company: Prometix Ltd

Registration: English Limited Company

Swiss Branch: Operating as a branch office in Switzerland

Address: Kaiseraugst, Aargau, Switzerland

Website: www.prometix.pro

Contact: Available through our contact form | contact@prometix.pro

2. Terms of Service

2.1 Acceptance of Terms

By accessing and using our website and services, you accept and agree to be bound by the terms and provision of this agreement.

2.2 Services Offered

Prometix Ltd offers the following services:

  • Data Products and Analytics Solutions
  • Web Applications and Website Development
  • Business Process Automation
  • Data Analysis and Insights
  • Custom Software Development
  • Consulting Services

2.3 Service Agreements

Specific terms for individual projects will be outlined in separate service agreements. These terms serve as general conditions that apply to all interactions with Prometix Ltd.

2.4 Intellectual Property

All content, designs, and intellectual property created by Prometix Ltd remain our property unless explicitly transferred through a written agreement. Clients retain rights to their data and any custom solutions developed specifically for them.

2.5 Confidentiality

We maintain strict confidentiality regarding all client information and data. We implement appropriate technical and organizational measures to protect client data.

2.6 Limitation of Liability

Prometix Ltd's liability is limited to the amount paid for services. We are not liable for indirect, incidental, or consequential damages. Our services are provided "as is" without warranties beyond those required by law.

2.7 Governing Law

These terms are governed by English law and Swiss law where applicable. Any disputes will be resolved through appropriate legal channels in the jurisdiction of service delivery.

3. Privacy Policy

3.1 Data Collection

We collect the following types of information:

  • Contact information provided through our contact forms
  • Technical data through cookies and analytics (with consent)
  • Project-related data as necessary for service delivery
  • Communication records for business purposes

3.2 Data Usage

Your data is used for:

  • Providing requested services and support
  • Improving our website and services
  • Communication regarding projects and services
  • Legal compliance and business operations

3.3 Data Protection

We implement appropriate security measures to protect your personal data. Data is processed in accordance with GDPR, Swiss Federal Data Protection Act, and applicable privacy laws.

3.4 Your Rights

You have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Data portability
  • Withdraw consent at any time

4. Cookie Policy

4.1 Types of Cookies

We use the following types of cookies:

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Help us understand website usage (requires consent)
  • Marketing Cookies: Used for personalized content (requires consent)

4.2 Cookie Management

You can manage your cookie preferences at any time using our cookie settings panel. Essential cookies cannot be disabled as they are necessary for website functionality.

4.3 Third-Party Services

We may use Google Analytics for website analytics (with your consent). These services have their own privacy policies and cookie practices.

5. Data Processing & International Transfers

5.1 Legal Basis

We process data based on:

  • Consent for marketing and analytics
  • Contract performance for service delivery
  • Legitimate interests for business operations
  • Legal obligations where required

5.2 Data Retention

Personal data is retained only as long as necessary for the purposes for which it was collected, or as required by law. Project data may be retained for up to 7 years for legal and business purposes.

5.3 International Transfers

Data may be transferred to countries outside the EEA/Switzerland for service delivery. We ensure appropriate safeguards are in place for such transfers.

6. Contact & Complaints

6.1 Contact Information

For questions about these terms or to exercise your rights, please contact us through our website's contact form.

6.2 Complaints

If you have concerns about our data processing, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

6.3 Changes to Terms

We may update these terms from time to time. Material changes will be communicated through our website. Continued use of our services constitutes acceptance of updated terms.